Refund Policy
Thank you for shopping at Eccentric Studios. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our refund policy carefully to understand your rights and obligations.
Refund Eligibility:
We accept refund requests under the following conditions:
Damaged or Defective Items: If you receive a damaged or defective Shirt, please contact us within 1 day of receiving the product.
Incorrect Items: If you receive the wrong Shirt, please contact us within 1 day of receiving the product.
Non-Eligible Items:
We do not accept refunds for the following situations:
Change of Mind: We do not offer refunds for items returned due to a change of mind.
Size or Color Discrepancies: Please check product descriptions and sizing charts carefully before making your purchase.
Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] to report the issue and request a refund.
- Provide clear photos of the damaged or incorrect items, as well as the order number and your contact information.
- Once your refund request is approved, we will provide instructions for returning the item.
Return Shipping:
For eligible refunds, we will cover the return shipping costs. We will provide you with a prepaid shipping label. Please ensure the item is properly packaged.
Refund Timing:
After we receive and inspect the returned item, we will process your refund within 2-3 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us:
If you have any questions or need assistance with a refund request, please contact our customer support team at [email protected]
Policy Changes:
We reserve the right to make changes to this refund policy. Any updates or changes will be posted on our website.
By making a purchase from Eccentric Studios, you agree to our refund policy.
Thank you for shopping with us!